Returns and Exchanges
RETURNING INKKAS IS AS EASY AS 1-2-3
- Submit your return request here by entering your order number (provided in the email confirmation of your order) and the email address you used to make your original purchase.
- Follow the prompts for a refund or exchange. Once we receive your item(s) at our warehouse, we will issue your refund.
- Note that return shipping is FREE for 7 days after your order has been delivered.
EXCHANGES
- Please complete a return request.
- Select "Replacement"
- Fill in exchange details and specify the product and size you would like to exchange it for.
- Once we receive your returned item(s) at our warehouse, we will ship your exchanged product.
YEAR-END RETURN POLICY
- Orders placed between Dec 3rd - 23rd will have free returns through Jan 6th.
- Orders placed after Dec 23rd will have the normal return policy (7 days for free returns, more details above).
SALES & CLEARANCE POLICY
- For items purchased from our clearance section, you will be required to pay for return shipping costs of your Inkkas for return unless your item arrives damaged or defective.
- If you choose to exchange, we will cover the cost of shipping the new exchanged pair to you.
REFUND TIMELINE
- Your refund will be processed once the returned item(s) is/are received by our warehouse.
- Please allow 14 business days from the day your return is shipped for your refund to be processed.
- It may take up to 10 business days for your refund to be processed after your return is received at our warehouse.
- The refund will be processed to the method of payment used to make your original purchase.
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If the method of payment used at the time of purchase has changed, please note that you will be refunded in the form of store credit only.
TERMS AND CONDITIONS
USA
- If you are not 100% satisfied with your purchase, you may return your Inkkas item(s) for an exchange or refund for the cost of the item + return shipping costs free of charge within 7 days after delivery.
- For any return made between 8 - 30 days from the date of delivery, you will be required to pay for return shipping costs (appx $9.80 per item).
- Returns must be unworn, in the original state you received them, and in the original packaging.
- Exchanges can only be made for items currently in stock.
CANADA
- All returns/exchanges will be sent to our CA Returns Center located in Ottawa, ON.
- Our return policy is the same as US orders (Free returns within 7 days of receipt).
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The return shipping costs for orders returned after the 7-day free shipping window will vary depending on the country region.
INTERNATIONAL
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For return/exchange requests on orders outside of the US and Canada, please contact us directly at ops@inkkas.com.
For Urgent Matters or If you haven't received a response from our customer service team in 48- 72 hours (sometimes replies go to spam), please email us at ops@inkkas.com.
We are available via email support via support@inkkas.com Monday through Friday from 9 AM to 5 PM EST and will make sure to respond to your request promptly.
Thanks again for your support,
TEAM INKKAS
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